Industry Canada has approved a localised transfer of spectrum licences held by Inukshuk to the wireless broadband joint venture’s equal partners Bell Mobility and Rogers, reports Cartt.ca. Two Broadband Radio Service (BRS) spectrum licences in the Lower St. Lawrence and Gaspsie areas, valid until 31 March 2021, are being transferred to Bell and Rogers, which previously jointly operated a national WiMAX-type wireless broadband network via Inukshuk but have more recently been re-using the venture’...

The ongoing push to increase server virtualization rates is driven by its many benefits for the data center and business. A reduction in data center footprint and maintenance, along with capital and operating cost reductions are key to many organizations’ operational strategy. The ability to dynamically adjust server workloads and service delivery to achieve optimal user experience is a huge plus for IT teams working in the virtualized data center – unless something goes wrong. With network infr...

Implementing network monitoring for organization is not something new for large enterprise networks; but for small to medium sized businesses a comprehensive monitoring solution is often not inside their limited budgets. Network monitoring involves a system that keeps track of the status of the various elements within a network; this can be something as simple as using ICMP (ping) traffic to verify that a device is responsive. However, the more comprehensive options offer a much deeper perspecti...

Providing Contact Centres with Reliable, End-to-End Performance Metrics Many people believe they are best served by real people, not by voice robots. That’s the rationale behind GetHuman.com. But the economics and utility of self-service as an alternative to live agent interactions are so compelling that self-service solutions are here to stay. Providing multiple touch-points is a huge technology investment. Technology is great, but you can’t just diligently manage the implementation process and...

Fiscal 2015 first-quarter revenue at cableco Cogeco’s Canadian division increased by 1.8% year-on-year to reach CAD315.2 million (USD263.5 million) in the three months ended 30 November 2014, attributable to a rate increase implemented in April 2014 in Quebec and Ontario, alongside customer base growth. Operating expenses in the quarter remained virtually level y-o-y at CAD155.4 million, as additional marketing initiatives related to the launch of TiVo digital advanced TV services in early Novem...

Your network infrastructure exists for one reason: to deliver the services and applications that matter to your customers who demand access now, without interruption. Anything that affects your ability to reach customers has a serious impact on your bottom line. High-quality application performance requires real-time awareness of what’s happening on the network. Network operators need to monitor, analyze, and report on transactions throughout the IT environment—whether physical, virtual, or in t...

As networking becomes more complex, network management and monitoring has continued to evolve. In a world where technology is continually on the rise people must start becoming more aware of what capabilities are out there for the networks. There are vast amount of network management solutions out there to help aid your business. The elusive goal of network monitoring tools is not only to alert administrators when there is trouble on the network but to develop trends in the health of the network...

Managing VoIP quality is a constant headache for engineers. Here are some ways to avoid some common problems. While VoIP has been considered mainstream in the enterprise for the past couple of years, network engineers still face a challenge to ensure consistent VoIP quality. Unplanned or surprise changes to the network can leave end users unhappy and administrators scratching their heads. Even the smallest configuration and setting changes have the potential to immediately and adversely impact a...

In the world of computing technology and communications solutions, the last twenty years have been one revolution after another. Faster processes, niftier appliances, smarter phones, and virtualized services are everywhere. Contact centers have grown from hunt groups and operator consoles to full-blown CRM solutions riding on top of evolving, complex technologies. Many of us are excited to use the new technologies because of three potentially significant benefits: generate cost savings facilitat...

  PLAY BETTER WITH THE OTHER IT TEAMS. SHARE YOUR PACKETS Raise your IT profile by promoting the packet. Find other teams that might benefit from packet intelligence too. That application developer in the break room might be interested to know the network impact and chattiness of an internal app they’re coding. Performance monitoring solutions like the Observer Platform can provide access to packets and simplify the sharing of analysis with easy-to-read graphical reports and dashboards.&nbs...

Network device backup is vital for any business no matter what the size of the organization.  Network downtime due to device failure can be accounted for by hardware malfunction or inaccurate changes in the configuration of the device. Regardless of the cause, you need to find the easiest and fastest way to get your network back up and running. This means having an up-to-date network backup plan in place that enables you to quickly swap out the faulty device and restore the configuration fr...

For most every enterprise, the network is your business. Your network and applications are what connects you to your customers. Maintaining network vitality for an optimal user experience is key to business growth and profitability. But today’s networks are under tremendous pressures. User expectations for high performance and innovative applications are ever-increasing. So too are the frequency, magnitude, and sophistication of security attacks that your adversaries are launching to attempt to ...

For small and medium sized organization deciding to use a SaaS based Network Management application they will have the ability to use better solutions that would have been too expensive for them to in the past.  Even the smallest business now has access to very advanced CRM, ERP, manufacturing and other software that would never have been available to them at their small scale. In the world that NMSaaS plays in, this means mid-sized companies can now monitor and manage their IT systems with...

Visibility Into the Business With virtualization, "Big Data," and the sheer complexity of enterprise networks on the rise, dynamic network monitoring of performance and security provides a critical business advantage. Ixia's network visibility solutions deliver ongoing insight into production networks to help maximize your company's productivity and profitability, as well as its return on new and existing IT investments. Leveraging state-of-the-art technology and techniques, Ixia's powerful, hig...

What is SNMP? Why should we use it? These are all common questions people ask when deciding if its the right feature for them, the answers to these questions are simple.SNMP Management Simple Network Management Protocol is an "internet-standard protocol for managing devices on IP netowrks". Devices that typically support this solution include routers, switches, servers, workstations, printers, modem racks and more. Key functions Collects data about its local environment. Stores and retrieves adm...

Ixia announced enhancements to its network visibility product portfolio, which extends the capabilities of its Visibility Architecture™. With the latest releases incorporating Ixia’s Application and Threat Intelligence, comprehensive solutions come together to meet the needs of enterprises for simplified and actionable network insight. In an increasingly dynamic environment, network administrators are striving for complete network visibility. This level of awareness requires a robust visibility ...

Since Interactive Voice Response (IVR) systems were first introduced as a customer service tool, there have been many detractors. However, a recent Forrester Consulting survey indicates that the tide has turned and customers have accepted IVR and, in some cases, even prefer it to live operators. Speech-enabled self-service IVRs have become so commonplace that many consumers report that they prefer to use such systems for simple tasks such as checking account balances, flight statuses or shipment...

Network configuration management is the process of organizing and maintaining information about all the components of a computer network. When a network needs repair, alteration, development or advancements, the administrator refers to the network configuration management database to determine the best course of action. This database contains the locations and network addresses of all hardware devices, as well as information about the programs, versions and updates installed in network computers...

As we say goodbye to 2014 and review our network equipment plans for the new year, looking at replacement options is not enough. We have to consider the currents that network technology flows in and where they are taking us. Ignoring buying decisions and looking at the bigger picture provides an opportunity to assess what emerging companies are doing to redefine and redirect our network thinking, from the higher levels of standardisation, convergence and virtualisation down to how startups are m...

In parts one and two of this blog, I answered an often asked customer question – “What can really be done to improve network visibility?” – with discussions on data and packet conditioning and advanced filtering. In the third part of this blog series, I’ll reveal a third set of features that can further improve network visibility and deliver even more verifiable benefits. Too quickly summarize this multi-part blog covers an in-depth view of various features that deliver true network visibility b...