Please join NMSaaS CTO John Olson for a demonstration of how NMSaaS can help your business break into the high-value enterprise MSP market. NMSaaS is a highly-scalable platform for Service Providers looking to break into the enterprise market. With NMSaaS you can: 1. Offer world class Network Discovery and Asset Management (vulnerability and lifecycle management) 2. Backup, Configure, and Policy Check network device configurations 3. Monitor high-value IT devices like Core Routers, Switches, Fir...

Join Dr. David Hock, Senior Consultant R&D, and Eduardo González, Developer & Consultant, for a Webinar on “The new StableNet® Mobile App”. This Webinar will provide insight into: How will the StableNet® Mobile App make your life easier? How are Apple™ Swift and the StableNet® REST API maximizing the user experience? What functionality does the StableNet® Mobile App bring to your fingertips? [Live Demo] When can you get the Mobile App for your StableNet® infrastructure? A recording of th...

Few processes in the contact center are as contentious as quality monitoring. When not carefully explained and carried out with tact and sensitivity, monitoring smacks of spying. Cries of “Big Brother” and micromanagement are not uncommon in such environments, resulting in agent burnout, attrition, and poisonous darts being shot at QA staff. Several studies have revealed that call monitoring can cause significant stress and dissatisfaction among agents. In one study – conducted by Management Sci...

An important factor in improving network visibility is the ability to pass the correct data to monitoring tools. Otherwise, it becomes very expensive and aggravating for most enterprises to sift through the enormous amounts of data packets being transmitted (now and in the near future). Bandwidth requirements are projected to continue increasing for the foreseeable future – so you may want to prepare now. As your bandwidth needs increase, complexity increases due to more equipment being added to...

Reliably Measure Performance, and Ensure Effective Monitoring in the Cloud When adopting monitoring strategies for cloud services, it’s important to establish performance metrics and baselines. This involves going beyond vendor-provided data, to ensure your monitoring tools provide: Client-to-cloud performance views Proactive benchmarking Performance monitoring Taking a holistic approach ensures your staff can manage any performance issue and provide proof to cloud providers if their systems are...

The human brain is responsible for everything that we do. It is responsible for the decisions we make, our reasoning behind that decision, and then physically carrying out that decision. The human brain may possess the same general structure as other mammals, but is much larger relative to body size. The brain has control over your information gathering, decision making, and many more fundamental activities. Just like the brain in a human system, the master clock acts as the brain in a Sapling S...

Bell Canada has begun the rollout of an LTE-Advanced (LTE-A) network offering mobile data download speeds of up to 220Mbps on selected CAT 6 devices including Samsung Galaxy Note Edge, Samsung Galaxy S6/Edge and HTC One M9. The following cities will be the first to receive Bell’s LTE-A services: Greater Toronto Area, Fredericton, Sydney, Charlottetown and Halifax. According to Canadian tech website MobileSyrup, Bell is providing the 220Mbps speeds via its Band 7 (2600MHz) spectrum and carrier ag...

Infosim®, a leading manufacturer of automated Service Fulfillment and Service Assurance solutions for Telcos, ISPs, MSPs and Corporations, today announced a proprietary new technology called Dynamic Rule Generation (DRG) with StableNet® 7. The challenge: The legacy Fault Management approach includes a built-in dilemma: Scalability vs. Aggregation. On the one hand, it is unfeasible to pre-create all possible rules while on the other hand, not having enough rules will leave NOC personnel with insu...

Elementary school is a crucial stage in the development of young students. It is the first stage in which children really begin their academic career. In addition to their academic career, children begin their athletic careers as well. Even as young as 6 years old, kids begin to development their athletic skills, as well as gravitating towards the sports they enjoy. Sports aren’t for everyone, but the majority of children start to become active. Personally, I started playing sports when I was in...

Xplornet Communications, Canada’s leading rural high speed internet specialist, has launched its new 25Mbps LTE-based fixed-wireless broadband service in the province of Alberta, it announced on its website. Xplornet says it will continue to roll out upgraded speeds to other rural communities across Canada, aiming to make 25Mbps internet available nationwide by 2017. Last month Xplornet – which operates hybrid WiMAX/satellite and TD-LTE broadband platforms – acquired 42 blocks of 2500MHz spectru...

Network Instruments study shows that network engineers are spending more of their day responding to breaches and deploying security controls. This should come as no big surprise to most network teams. As security breaches and threats proliferate, they're spending a lot of time dealing with security issues, according to a study released Monday. Network Instruments' eighth annual state of the network report shows that network engineers are increasingly consumed with security chores, including inve...

I was recently reading an article in TechCrunch titled “The Problem With The Internet Of Things,” where the author lamented how bad design or rollout of good ideas can kill promising markets. In his example, he discussed how turning on the lights in a room, through the Internet of Things (IoT), became a five step process rather than the simple one step process we currently use (the light switch). This illustrates the problem between the grand idea, and the practicality of the market: it’s awesom...

Today, most B2C interactions involve some form of contact center technology. With the exception of in-store purchases, contact center technology is responsible for providing the vast majority of brand impressions that customers have through experiences with toll-free numbers, self-service IVR, and CTI screen pop—and that’s just one of the channels. There are also self-service websites, apps, social media scrapers, blended queuing processes, and more. SERVICE DELIVERED VS. SERVICE INTENDED VOC pr...

Ottawa Regional Contact Centre Association Presents: Embracing Change in Contact Centres June 11, 2015: Kanata Recreation Complex100 Walter Baker Place, Ottawa1:30 to 4:00 pm People naturally resist change. In this Change Management session hosted by ORCCA, you will discover that there are predictable reactions to change and that resistance can be reduced if it is identified and addressed before it sets in. How can your team embrace the changes required to improve? Managers and frontline staff m...

Supervising and managing a large facility is no walk in the park, especially when you begin to list the countless efforts that must all come together unceremoniously to make sure operations of the facility run efficiently. Large facilities, like hospitals, schools and universities, or businesses, need numerous amounts of these tasks to all come together. Many little things that people take for granted, such as waste management and maintenance work are vital to daily operations. Perhaps one of th...

Trying to detect intrusions in your network and extracting data from your network is a tricky business. Deep insight requires a deep understanding of the context of your network traffic—where are connections coming from, where are they going, and what are the specific applications in use. Without this breadth of insight, you can’t take action to stop and remediate attacks, especially from Advanced Persistent Threats (APT). To see how Ixia helps its customers gain this actionable insight into the...

The Federal Court of Appeal has rejected a bid by Canada’s main mobile operators to delay the full implementation of the country’s ‘wireless code of conduct’, the Financial Post reports. The code was introduced by regulator CRTC in June 2013 to provide better consumer protection against high mobile roaming charges and wireless contract cancellation fees. A group of cellcos including the three nationwide network operators Rogers, Telus and Bell (BCE Inc) launched legal action last July after rais...

Each and every day, the bold men and women of IT risk it all to deliver critical applications and services. Their stories are unique. Their triumphs inspire. Learn how the US Air Force applies the intelligence gained from the Observer Platform in field testing applications, before deployment, to ensure peak performance on the battlefield and how it could do the same for you. Hiding in Plain Sight Nestled in the Florida panhandle, Eglin Air Force Base is about 100 miles from the Mississippi borde...

End user experience & QoS are consistently ranked at the top of priorities for Network Management teams today. According to research over 60% of companies today say that VoIP is present in a significant amount of their networks, this is the same case with streaming media within the organization. As you can see having effective end user experience testing is vital to any business. If you have a service model, whether you’re an actual service provider like a 3rd party or you’re a corporation w...

The Future of Network Performance Management: How to take advantage of Automation, Cloud and IoT!Join Dr. Stefan Köhler, CEO Infosim and a leading authority in the network management field for a Webinar on The Future of Network Performance Management. This Webinar will provide insight into: Next Generation Automated Fault Management How to fix your network issues fast and efficiently using automation? How to get to the next level of Root Cause Analysis (RCA) with Dynamic Rule Gene...