There are any number of VoIP management solutions available in today’s market place. However, when you start to drill-down into the capabilities of these tools they tend to focus on the performance elements of your network infrastructure and associated VoIP metrics (e.g. RTT, RTD\Latency, Packet Loss, Jitter, Moss, R-Factor etc.) Assumptions are made on infrastructure and fault management being in place, so it is vitally important to assess the complete picture of your solution requirement before selecting the choice of tool to be deployed. VoIP monitoring lies central to this, as VoIP downtime and poor VoIP performance directly impacts such things as business performance, profitability and revenue. Achieving a consistent level of quality on VoIP calls requires multiple dependent components working properly, thus the importance of a monitoring system that correlates the infrastructure, performance, and fault management into an integrated End-to-End view is vital.
The white paper takes the reader through the various hardware components and network layers and explains key concepts aligned with the industry best practices from hardware and quality of service configuration throught to monitoring and reporting from end to end across the infastructure.
