A contact center often functions as the the face of a business, so it should provide customer service solutions that support and defend the company’s advertised brand promise. Call center evaluation solutions help companies assess and monitor the performance of call center technologies and ensure that they deliver seamless customer service, enhancing customer retention and the overall return on investment (ROI). IQ Services, a company that provides virtual evaluation services for contact centers...

Think about it - If a key system component or an entire site fails, your contingency plans have to work. Period! You can be sure they do work. And don’t you owe it to yourself to be confident? If your Disaster Recovery plan fails, your entire solution may completely malfunction, drop all current calls, shut down incoming calls & transactions across all your touchpoints, and paralyze customer contact altogether. Think of the impact on you & your company - upset customers, lost revenue, ul...